On the Quiet Indignities

What is the cost of getting along? What is the sacrifice for harmony, or at least the absence of conflict? What is the price of silence in the face of injustice?

Listening to a radio show on a contested adoption, I am reminded how complicated life can get, and how self-image can be stronger than the labels that others try to apply to make you fit their world view.

I sometimes think that the human life is lost in the mechanics of law and justice. What is that child thinking as she is fought over in the legal system. What do kids in an orphanage think seeing so much effort expended on one kid, when they have been living there for years.

What does the adult think with that in their past?

Since my mom told me about the circumstances surrounding my birth, I realized that the not-knowing privilege I had over my other siblings made for a very different life. I always strove for difference.

In customer service, the goal is to have a successful transaction every single time. When it requires a simple apology in order to make someone feel better, does not the apology diminish the caring of the individual? I don’t think so, because successful customer service requires empathy with your customers, treating them as people with needs rather than tasks to accomplish and get out of the way.

Most people’s needs in the library are modest in comparison to the rest of their lives. Why not be the best that you can be to make their day a bit brighter.


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